PADI Divemaster Certification Practice Exam

What is the recommended action when a diver requests a wet suit with thigh pockets?

1. Provide the suit currently in stock

2. Suggest they wait for the next shipment and take a deposit

3. Advise them to choose a different style

4. Encourage them to bring their own suit

The correct answer is: Suggest they wait for the next shipment and take a deposit

When a diver requests a wet suit with thigh pockets, suggesting they wait for the next shipment and take a deposit is the recommended action because it demonstrates an effort to meet the diver's specific needs while managing inventory effectively. This approach allows the diver to have the desired features they want without compromising on quality or comfort which could happen with a suit that doesn't meet their requirements. Offering to take a deposit shows commitment to the customer and helps secure their interest in the item, ensuring they will receive it once it becomes available. It also communicates transparency in the business process, allowing the diver to feel valued and catered to, which is essential in customer service. This option fosters loyalty and trust between the diver and the shop, as the diver perceives that their preferences are being prioritized. Providing the suit currently in stock may not fulfill the diver's needs, while advising them to choose a different style might lead to dissatisfaction. Encouraging them to bring their own suit could be helpful, but it does not directly satisfy their current request.